I’m happy to announce our newest client in Glasgow Scotland, Arborist Direct Glasgow.
Arborist Direct Glasgow (Here is their Glasgow Website) is one of the first companies starting a franchise business in the tree services industry in the UK. Currently the mother company operates in Aberdeen, Glasgow and Edinburgh and is looking to take on partners to cover other areas throughout Scotland. The challenge for the company and its directors has been growing from a one city company with a large crew and fleet of trucks, vans and machinery to a company capable of providing the same high quality service they have built their reputation in many different geographical areas with different partners and subcontractors. The primary aim is to keep the quality work for all of their jobs and with all of their clients.
This meant that they have invested in customer relationship management software and trained up staff in the Glasgow office whose role is to manage each of the departments and subcontractors. But the processes they had put in place were much more time consuming than planned and the managers and administration staff were highly worked to keep up. Luckily, very early in the adoption process High Performance Solutions was brought on-board to smooth the transition. We have started by overseeing the management and feedback processes in the organisation and now that these are all tied down we have started to roll out phase 2 streamlining to automate a lot of repetitive processes that were taking up lots of time. This is being combined with clearly defining roles for all levels of management and making sure that these rolls tally with the CRM system.
There are many unique management challenges when dealing with so many safety and hazard critical jobs and work spaces. Most of the machinery used has risk involved with its use. From the wood chipping machines through to the portable lifting units and not to mention skilled men with chainsaws climbing high into tree canopies. Then the cut tree limbs and trees need to be safely lowered to the ground and removed from site. So, on top of all of the normal manpower management safety and quality control need to be brought into the mix. My background in oilfield management is great experience for this with many industries having taken on safety and hazard management practices first developed in the offshore oil industry due to the high potential for risk to personnel, expensive infrastructure and huge losses that can be incurred due to the downtime of production activities.
Now, whether it is a small one man one day tree pruning job in Glasgow or whether it is a large job including tree pruning, felling and stump removal all the way through to site clearance with multiple staff and machinery on site all gets managed in the same way with the same processes; from providing quotes through to leaving the site clean and safe and receiving payments. We are Proud to say that with Arborist Direct we are working with one of the best tree surgeons in Glasgow and Scotland.