How to Plan for a Boiler Repair Company

North Glasgow Boiler Repair is a company with more than 10 years of experience in the sector of both industrial and domestic installations (electricity, water, gas, heating, comprehensive reforms). Today they are a very important client for us and they will be our example to show them what you can do to set up a successful business in the area of ​​heating and air conditioning installations.

There are many challenges when it comes to starting and operating a business. Every company and startup goes through a different set of challenges, but it is important to meet those challenges and obstacles with adversity to be successful.

The plumbing and heating contracting industry are no different. These are some of the most common challenges of starting a plumbing business and how to overcome them.

Getting the right contacts

As an HVAC engineer, you will mainly work with pipes and heating boilers. However, this does not mean that you will not work in situations where you will need the help of other contractors to complete your work.

Aside from most boiler problems that occur on the surface and don’t require you to tear down walls, bathroom tiles, and ceilings, from time to time, you will have jobs that require you to be able to stand behind certain structural material.

Finding customers and work

When you first start a business, the hardest thing is to get a constant follow-up from customers and clients. North Glasgow Boiler Repair professionals understand the importance of customer relationships to a growing business. You want to build a customer base that provides you with regular business.

However, with plumbing, your business will not be as reliable, so you will have to build your contacts and connections as much as possible. You need to invest time and energy, or even money, to be able to market your company and services to have a clientele that can sustain you over the course of a year.

Regular customers are great, but this is also a case where you need as much quantity as you want quality customers.

Working in COVID times

For many businesses that are just starting and trying to establish and grow on their own, there are already many obstacles that they must face regularly. Over the past year, working in environments and times that companies have to maneuver has become even more difficult with everything related to COVID-19.

You need to consider health and safety, protocols, and procedures. This is for the health of your clients and their peace of mind, as well as for you and the employees who work for your company.

Before we end, we want to thank North Glasgow Boiler Repair for lending us their wisdom for this article. This company is characterized by everything you need to make your home or office more comfortable. Their team can provide you with information and assistance in selecting the best products intended to meet your needs. If you are thinking of changing the boiler for this winter, or you need a new one, call them for an assessment of your installations.

Strategic planning: Process and objectives

The strategic planning process aims, precisely, to formulate the strategy. That is, define it; think about where we are going and how we will get there. It is a process where the journey or the process itself is much more important than the result.

There is an outline developed by David Garvin, a renowned Harvard Business School professor that details the four stages of strategic planning. The diagram below is simple, simple to understand, and, at the same time, very complete.

1. Analysis of the environment. This part is focused on the diagnosis to see if the industry is attractive and how intense the competition is. This is about identifying, as objectively as possible, the opportunities (events that can be taken advantage of) and threats (circumstances that can be harmful).

Likewise, it is necessary to do a self-diagnosis with humility, that is, with objectivity towards the company and towards ourselves. This will allow us to know what are the strengths (capacities, competencies, or abilities), will allow us to take advantage of the opportunities and to identify the weaknesses (or limitations) which can prevent a company from competing effectively.

Once the industry has been analyzed and the self-diagnosis performed, it is worth creating two or three possible scenarios of situations that may arise. This with the intention of testing or knowing if you are prepared to face them and to identify the possible danger signals that indicate if these scenarios can come true.

2. Formulation. The frame of reference of a company is defined by the mission (the reason for being), the vision (what the future looks like, how I see myself, in about 10 or 20 years), and the philosophy and values ​​(the beliefs and culture of the company). In this framework, the company will have a context from which it can formulate the strategy with its three components: objectives, action plan to achieve them, and capabilities and resources that will allow me to carry out said action plan.

3. Programming. It is the bridge stage between formulation and execution, where the goals to be achieved and, with some precision, the activities to achieve those objectives are clearly specified.

4. Execution. It is about carrying out the programs by implementing the tasks, coordinating the initiatives, communicating the priorities, and giving a good follow-up.

As you read, this is a simple, sober, and simple scheme, from which the process of strategic planning can be well understood; and, not only that: it can also help as a guide to carry it out.

Our Newest Client – A Tree Surgeon Contractor in Glasgow

I’m happy to announce our newest client in Glasgow Scotland, Arborist Direct Glasgow.

Arborist Direct Glasgow (Here is their Glasgow Website) is one of the first companies starting a franchise business in the tree services industry in the UK. Currently the mother company operates in Aberdeen, Glasgow and Edinburgh and is looking to take on partners to cover other areas throughout Scotland. The challenge for the company and its directors has been growing from a one city company with a large crew and fleet of trucks, vans and machinery  to a company capable of providing the same high quality service they have built their reputation in many different geographical areas with different partners and subcontractors. The primary aim is to keep the quality work for all of their jobs and with all of their clients.

This meant that they have  invested in customer relationship management software and trained up staff in the Glasgow office whose role is to manage each of the departments and subcontractors. But the processes they had put in place were much more time consuming than planned and the managers and administration staff were highly worked to keep up. Luckily, very early in the adoption process High Performance Solutions was brought on-board to smooth the transition. We have started by overseeing the management and feedback processes in the organisation and now that these are all tied down we have started to roll out phase 2 streamlining to automate a lot of repetitive processes that were taking up lots of time. This is being combined with clearly defining roles for all levels of management and making sure that these rolls tally with the CRM system.

There are many unique management challenges when dealing with so many safety and hazard critical jobs and work spaces. Most of the machinery used has risk involved with its use. From the wood chipping machines through to the portable lifting units and not to mention skilled men with chainsaws climbing high into tree canopies. Then the cut tree limbs and trees need to be  safely lowered to the ground and removed from site. So, on top of all of the normal manpower management safety and quality control need to be brought into the mix. My background in oilfield management is great experience for this with many industries having taken on safety and hazard management practices first developed in the offshore oil industry due to the high potential for risk to personnel, expensive infrastructure and huge losses that can be incurred due to the downtime of production activities.

Now, whether it is a small one man one day tree pruning job in Glasgow or whether it is a large job including tree pruning, felling and stump removal all the way through to site clearance with multiple staff and machinery on site all gets managed in the same way with the same processes; from providing quotes through to leaving the site clean and safe and receiving payments. We are Proud to say that with Arborist Direct we are working with one of the best tree surgeons in Glasgow and Scotland.


Industry Specialisms Household Service Industry and Engineering

Following experience building motivated and highly profitable management teams in a national tree care company in the UK and also with a multinational engineering contractor (Technip FMC) in the offshore oilfield industry I have a wealth of experience and industry insight into organising household service industry business and large heavy engineering project management.
These are two very distinct industry types with a wide variation in possible management structures but both have some distinct requirements which drive the basic structure of the business management and operations.

Household Service Industry Management
Household service industries, once they grow beyond the small business with no office requirement, usually have to deal with and manage two distinct workflows. One is office based and the other is on the road with a team of professionals supplying the company services to clients. The other, office based workflow, is predominantly involved in marketing and customer service. These two departments can obviously grow many other roles as the size of a company increases. The service delivery department starts requiring tool inventory management and vehicle repair and maintenance. The office based department usually assumes the workflow management for the service delivery department and eventually also a human resources role.

Management staff must learn a wide variety of skills as the company grows especially in the early days of the company growth and rolls change and grow rapidly.

Heavy Engineering

In large heavy engineering companies there are many different layers of management. These range from board level strategic planning for the company down to project management, project support department management down to basic office management and document management as well as the heavy involvement or human resources to ensure minimal workflow disruption from the inevitable workforce turnover.

These companies, large or small, usually have one repeating theme in their management structures  which is: the project management team. The project team will usually comprise of mostly engineers at various levels of experience and seniority with some taking on purely managerial roles. Non engineering staff will usually be office administration staff.

Modern Engineering Management History

Since the 1980s engineering project management has changed significantly with certain industry sectors being the greatest drives for change. One of the largest modern engineering industry sectors is undoubtedly the upstream oil and gas industry. With the availability of much higher revenues than public sector driven engineering such as civil engineering, the oil and gas industry has transformed modern engineering and engineering management.

Changes and innovations which took place in the oil and gas industry were driven mainly by two key drives; namely firstly profitability and cost efficiencies driven by the industry’s cyclic profitability driven in turn by oil prices and secondly  health and safety, which following disasters such as the Piper Alpha disaster became one of the most expensive potential hazards to any industry worldwide. (Expensive both in monetary value and also in human life in a dangerous industry)

Following a former career as an engineer I have worked in project management and since then grown as a management consultant in both the oil industry, real estate development, mining and security as well as UK service based industries.

I live breath and love management and the great benefits that good management can bring to companies and essentially the quality of work and life that everyone in the company can gain. A larger or growing business dosn’t have to bring stress and headaches. When preparation for growth is carried out then management takes on a different essence al together and becomes true management rather than firefighting and daily organization.

Please get in touch if you are interested in a strategy session to see how I can help you with your business.



And we’re off!!! Vamanos!

I will be posting news on new courses and summaries of recent training here as a way of supplementing the course information live on UpWork and Freelancer. Please, as always feel free to contact me directly if you have any questions. I do take private bookings outside of UpWork and Freelancer and am always happy to custom design a course to fit your company specific requirements.

You can book me for a planning and strategy meeting which can be done remotely on video conference. This will cost £500 and can last up to 3 hours.

We will discuss:

  • Your company structure
  • The company’s market, goals short and mid term.
  • The person or people you are looking to provide training for.
  • The deliverables you are looking for from the training
  •  The deliverables I would suggest and that I can provide.

When  we have covered the above we can discuss the time you would like to dedicate and I will outline a budget with you. I will then go away and design a course outline to agree with you. Once agreed an initial 20% fee will be payable for me to then plan and design the course in full deliverable detail. WE set a course date and we’re off!


High Performance Solutions is happy to work with all types of business from purely office based working environment through to on site service delivery businesses and every mixture in between. We can provide one to one coaching, training and consulting. This could be a mixture on in the classroom, on site or remotely by teleconference. Workshops are essential when team dynamics come into play and I would always suggest at least on group workshop whenever groups of managers or employees are involved.

We can also provide consulting programs on a one to one basis especially popular in leadership and management for managers in high performance positions but equally useful for a small new start business looking for quick performance and early growth. . All courses are personally designed and copyrighted. References are available on request and we have a large number of happy clients both past and ongoing who would be happy to talk with you about our services.

So please GET IN TOUCH for a chat and lets see what I can do for you.


High Performance Training Solutions